I've had Qwest voice mail for a number of years now (probably around 10). I've always had it set to ring 4 times before going over to voice mail; 4 is a pretty reasonable number of rings IMHO.
Recently, the phone would ring 2 times and then go to voice mail, making for numerous missed calls (some of which were telemarketers, so i didn't mind THAT much). Obviously, someone or some interal Qwest system changed that value from 4 to 2 for me as I didn't even know how to change it.
I finally got tired of sprinting to the telephone to pick it up before 2 rings, so I searched Qwest for the answer on how to change this voice mail setting and came up with
the answer.
So, I called 800-669-7676 per the instructions, entered in
only my telephone number and chose the number of rings (2-8 is allowed). Reread the last sentence. Notice how I did
NOT need to type in my account password, last 4 digits of my social or use my account code (as found on my monthly statement).
Just to be sure I didn't make sure I didn't 'miss' something, I tried again and again was able to change my voice mail settings w/o providing any real authentication credentials.
THE SYSTEM ALLOWS ANYONE TO CHANGE ANYONE ELSE'S VOICE MAIL SETTINGS!!!!!!!!!!!!
From a privacy/security standpoint, this annoyed me, so I called 800-669-7676 again, punched the zero key a whole bunch of times so I could actually
talk to someone, and asked about this. The response I received is that since the number of rings for voice mail is a low priority thing, that "it is unnecessary" to secure it. I asked if the changes were logged (because I wanted to find out when my account got changed from 4 to 2 rings) but that information was unavailable. Ok, I grant you the value of the asset in question here (# of rings) is low, but it is just the premise here that is troubling:
1) Why can someone change my account settings w/o my authorization
and
2) what other systems does Qwest have that allow similiar changes?
One of my friends suggested how easy it would be to build a
war dialer and randomly change people's voice mail rings daily. As I found out, 2 rings is akin to mini-DoS attack!
So, I'm hoping that if this information becomes public, it will cause a change at Qwest, and hopefully not spawn an epidemic of random voice mail ringer changes!
jk